IT Applications Ops Analyst, Sr-ESC

Requisition ID # 171975 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Senior IT Applications Operations Analysts applies technical skills, system knowledge and subject matter expertise to diagnose and resolve application and data related problems that are unusual, more difficult or have a broad scope. Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques. Manages and maintains multiple production and non-production SmartMeter Applications. Performs overall maintenance and monitoring of the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments. Configures application for optimum performance requirements to meet business requirements. Work directly with SQL server environment, storage configurations and cross-system data flows, ensuring high-performance, reliable data movement between Oracle and SQL server systems. Must have a strong understanding of the SQL server database engine works, including but not limited to physical storage, indexing, physical database design best practices and query optimizer.

Job Responsibilities

• Assists root cause analysis and solutions.
• Develops conversion and tool implementation plans.
• Monitors application for performance, maintenance and tunes application and interfaces to maintain service level agreements.
• Provides analysis and impact assessment for proposed changes and updates to SmartMeter applications, interfaces and daily operating schedule.
• Supports and implements application security testing in compliance with Sarbanes-Oxley, Information Protection and Internal Auditing standards.
• Provides in-depth knowledge and hands-on experience for SmartMeter application solutions to internal business clients and to project groups leveraging SmartMeter-related technologies.
• Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents.
• Participates in functional testing and operational testing.
• Provides project updates and reporting for assigned projects.
• Executes data correction routines, DCRs, to maintain data accuracy.
• Provides application support for mission critical SmartMeter solutions.
• Uses in-depth skills in solving SmartMeter operational and computing issues.
• Assists other SMOC Applications Operations Analysts in resolving complex issues.
• Oversees, mentors, and provides technical guidance to less experienced Application Operations Analysts.
• Creates and updates Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc.

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• Minimum 5 years of programming analysis experience.

Desired:

• Knowledge of the practical application of engineering science and technology, which includes applying principles, techniques, and procedures to the design and production of technology based equipment and systems, as needed to perform at the job level
• Skill in making recommendations based on relevant expertise as needed to perform at the job level
• Knowledge of database and information systems - for example SCADA, EMS, OMT, OIS, SAP, ERP, COSO, Teradata, COBIT, QuestionMark - as needed to perform at the job level
• Competency in anticipating and adopting innovations in business-building digital and technology applications
• Competency in making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems