EGI Account Representative

Requisition ID # 171905 

Job Category: Customer Support / Operations 

Job Level: Individual Contributor

Business Unit: Strategy & Growth

Work Type: Hybrid

Job Location: Oakland

Department Overview

The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary

This job is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining.

A journey level representative position that is accountable to manage NEM (Net Energy Metering) customer and internal stakeholder communications to ensure timely NEM customer interconnection. 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $39.62 per hour.  This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.  

Job Responsibilities

• Coordinates field visits to VNEM projects w/local IPE's, vendors and standards groups.
• Creates Job Notifications for Disconnect/Reconnect requests and System Upgrade work.
• Develops strong relationships with internal stakeholder departments.
• Facilitates the resolution of Expanded NEM customer issues with impacted stakeholder departments.
• Initiates vendor and customer contacts to effect customer satisfaction and minimize potential delays.
• Manages customer interconnection application process that enables customer interconnection within specified compliance and customer timelines.
• Manages Special Facilities process for specialized VNEM metering.
• Manages the Non-Export Rule 21 Solar Schools interconnection process.
• Monitors and manages database work queues and address problems proactively.
• Resolves medium technical issues.
• Responds to and resolves escalated NEM project issues from NEM clerk team.
• Trains and mentors newly hired EGI NEM department clerks.
• Works with ESP relations and Demand.

Qualifications

Minimum:

• A Bachelor’s degree from an accredited college or its equivalent in education and experience
• Minimum 1 year related experience if hired externally

Desired:

• PG&E rates and tariffs proficiency
• Expert Microsoft Office suite, ENOS, ABS and CC&B user.
• Exceptional communication, interpersonal relationship skills and attention to detail