Director, SAP Basis Operations Security and Change Control

Requisition ID # 167824 

Job Category: Information Technology 

Job Level: Director/Chief

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. 

Position Summary

We are seeking an experienced Director to lead our SAP Basis Operations, Security and Change Control teams. The ideal candidate will have a strong technical background in SAP Basis & Security administration, coupled with proven leadership skills. This role involves overseeing the administration, maintenance, and optimization of our SAP S/4HANA and ECC systems, ensuring their seamless operation, security, and performance. The Director will also be responsible for leading a team of SAP Basis Engineers, Security Administrators, managing projects, and collaborating with cross-functional teams to align SAP initiatives with business objectives.


This role will help lead Basis, Security, and change control towers of the Propel program at PG&E which is a full-scale business transformation coupled with migration of SAP from ECC to S4/HANA. The Propel program will drive significant business value in our engineering, operations, supply chain, finance, and HR business areas. This role will also be responsible for managing Bi-model (ECC on-prem + S/4 on Rise) system landscape during the phased rollouts for the programs for the duration of 4+ years.

This position is hybrid working from your home office and the Oakland General Office (OGO) 3 days a week.

Reporting

 This position reports to the Senior Director, SAP Operations and work management solutions, and will have a team of 10+ Employees and 25+ contractors.

Job Responsibilities 

SAP System Administration:

• Oversee all aspects of SAP system administration, including installations, upgrades, patches, and system copies.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime.
• Implement and maintain SAP security policies, user management, and access controls.
• Design and manage the SAP system landscape to ensure scalability and alignment with business requirements.

Incident & Project Management:

• Lead incident management and root cause analysis for SAP-related issues.
• Coordinate with internal and external stakeholders to resolve critical incidents promptly.
• Lead SAP Basis-related projects, ensuring timely and successful delivery within budget and scope.
• Collaborate with IT leadership to align projects with the overall IT strategy and business objectives.

Performance Optimization:

• Responsible for the smooth operation and optimization of SAP S/4HANA systems within the RISE with SAP cloud environment
• Responsible for system uptime and performance SLAs across SAP landscape
• Conduct performance tuning and optimization to enhance system responsiveness and efficiency.
• Proactively identify and resolve performance bottlenecks.

Security & Compliance:

• Implement and enforce security best practices and compliance standards within the SAP environment.
• Stay updated on industry trends and best practices in SAP security and apply them to the organization’s SAP landscape.

Leadership & Team Management:

• Lead, mentor, and develop a team of SAP Basis Engineers, fostering a culture of collaboration and continuous improvement.
• Set performance objectives, conduct evaluations, and provide constructive feedback.
• Identify training needs and facilitate professional development opportunities.
• Software and service contract management

Background Qualifications

Minimum

• Bachelor’s degree in computer science or job-related discipline or equivalent experience
• 10 years’ experience in SAP Basis Operations, Security, and change control areas
• 2 years of leadership experience
• S/4 Migration: Experience with 1+ SAP S/4HANA migrations and upgrades

Desired 

• Proven experience in managing SAP S4/HANA landscapes, including installations, upgrades, and performance tuning
• SAP BASIS Expertise: Strong knowledge of SAP BASIS administration, including system configuration, user management, security, and troubleshooting.
• Cloud Computing Knowledge: Experience with cloud platforms (e.g., AWS, Azure, GCP) and their services. Managing SAP cloud solutions (e.g. Certificates, outages, SLAs) - Ariba, SuccessFactors, SAC etc.
• SAP S/4HANA Knowledge: Experience with SAP S/4HANA, including system landscape setup and configuration.
• OS Expertise: Familiarity with operating systems such as AIX, Linux, or Windows.
• Database Administration: Experience with database administration, particularly SAP HANA, and related performance tuning.
• Troubleshooting and Problem Solving: Strong analytical and problem-solving skills to diagnose and resolve complex issues.
• SAP Security: Experience with SAP Security Administration for S/4HANA and SAP SaaS applications.
• Communication and Collaboration: Excellent communication and collaboration skills to work effectively with other teams.
• Continuous Improvement: A mindset of continuous improvement and a willingness to learn new technologies and tools.

RISE with SAP Specifics:

• Cloud-First Approach: The role will likely emphasize a cloud-first approach to SAP deployments.
• Shared Responsibility Model: Understanding the shared responsibility model between SAP and the customer within the RISE with SAP environment.
• RISE with SAP Services: Familiarity with the different RISE with SAP services and their associated roles and responsibilities.

Leadership & Soft Skills:

• Strong leadership and people management skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Willingness to collaborate with cross-functional teams.
• High tolerance for ambiguity and ability to work in a fast-paced, dynamic environment.

Certifications:

• SAP Basis certifications are preferred.
• Project management certifications (e.g., PMP) are a plus.

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

• Sees ahead to future possibilities and translates them into breakthrough strategies.
• Operate effectively, even when things are not certain, or the way forward is not clear.

A Leader in the Community and Industry

• Effectively builds formal and informal relationship networks inside and outside the organization.
• Anticipates and balances the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Creating and maintaining a speak up culture free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building teams with a strong identity that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Values Inclusion and Respects Individual Differences

• Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

• Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes safety, compliance, and ethics.
• Building on necessary level of industry, company, and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

• Building strong customer relationships and delivering hometown, customer-centric solutions.

Compensation

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 

Although we estimate the successful candidate hired into this role will be placed towards the middle of the compensation range of this role, which is $251,000, the decision will be made on a case-by-case basis related to these factors. A reasonable hiring range is:$200,080-$276,100.  This leadership role is also eligible for an annual Short Term Incentive Plan (STIP), as well as the Long Term Incentive Plan (LTIP).