Business System Specialist, Expert

Requisition ID # 175313 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

The Business System Specialist (BSS) serves as an expert user experience (UX) designer within Vegetation Management, partnering with business process owners, end users and Information Technology to translate complex business and technical requirements into intuitive user experiences. The incumbent leads end-to-end business process and UX design for Vegetation Management applications, such as OTR and One VM. In partnership with business process owners, the incumbent manages business process design by documenting current-state processes, identifying opportunities for improvement, and coordinating the design of future-state workflows, roles and cross-functional handoffs to align business processes with the user experience and system capabilities. The incumbent uses user research, workflow analysis and usability testing to understand user needs; develops business process flows, user flows, wireframes, prototypes and design documentation to support development; and clearly presents design concepts and tradeoffs to stakeholders. Working with cross-functional teams, the incumbent aligns user needs with business priorities and technical constraints, supports implementation and user acceptance testing, and measures design impact through analytics and user feedback.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range ($122,000 to $158,0000), the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
 
A reasonable salary range is:

 Bay Area Minimum: $122,00

 Bay Area Mid-Point: $158,000

 Bay Area Maximum: $194,000

Job Responsibilities 

• Provide expert UX and business process design consulting grounded in business needs, user research and usability testing; quantify improvements in user experience and process efficiency through analytics and user feedback.
• Analyze and document business and user requirements for complex projects; document current-state processes and translate requirements into future-state process maps, user flows, wireframes, prototypes and design documentation, and clearly present design concepts and tradeoffs to stakeholders.
• Analyze and manage the design of end-to-end business processes and Vegetation management application workflows, partnering with business process owners to define roles and cross-functional handoffs and coordinating with IT and cross-functional teams to implement intuitive workflows that address user needs and technical constraints.
• Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs.
• Identify, propose and influence solutions to complex business problems.
• Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
• Act as a key contributor to teams that define, review and approve requirements for the business needs solution.
• Participate in UATs and perform quality reviews of test results.
• May assist with training, change management and communications associated with system implementations.
• Contribute to business case development
• Participate in project estimates.
• May write manuals, Requests for Change, procedures.

Background Qualifications

Minimum

• BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
• 7 years of job-related experience in Business, IT or Engineering fields.
• Continuous education in IT and business specific areas.
• Participation in projects of high complexity at an expert level or in a leadership role. 

Desired 

• Expert-level UX design experience demonstrated through a portfolio of complex enterprise or mobile workforce workflows, showing the design process, individual contribution and measurable outcomes.
• Demonstrated experience leading business process design, including current-state analysis, future-state process mapping, and defining roles and cross-functional handoffs; ability to translate complex business and technical requirements into intuitive workflows across interconnected systems.
• Experience designing within Salesforce environments, particularly Salesforce Field Services, with an understanding of platform capabilities, constraints and mobile field workflows.
• Strong skills in wireframing, prototyping and development-ready design documentation, with flexibility to use design tools appropriate to the team and project.
• Experience conducting user research and usability testing with business and field users, and incorporating findings into iterative design improvements.
• Strong communication and cross-functional collaboration skills, including the ability to explain design decisions and tradeoffs clearly and align stakeholders on user needs and technical constraints.
• Analytical skills and experience using workflow analytics and user feedback to measure design outcomes, such as task completion, time on task and user errors.
• Experience independently leading UX work on highly complex projects, coordinating design through implementation and mentoring others in user-centered design practices.
• Experience improving workflows that span SAP planning screens and connected enterprise applications, accounting for backend limitations and cross-system dependencies.
• Understanding of utility or Vegetation Management operations, particularly inspection, prescription, planning and field execution workflows.
• Advanced degree in UX design, human-computer interaction or a related field is a plus.