Business Operations Specialist, Senior

Requisition ID # 175409 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Flexible within PG&E Service Territory (current locations; Oakland or Bakersfield,but can be flexible)

Department Overview 

Enterprise Vegetation Management is a unified organization comprised of various sub-departments that collaborate effectively to deliver high-quality technology solutions for the Vegetation Management line of business. The organization is responsible for strategic technology planning, roadmap development, solution design, solution delivery, and solution support.  

Position Summary 

The Business Operations Specialist will support user adoption of technology solutions by identifying and implementing process and system improvements, developing communications and training resources, coordinating stakeholder engagement, and helping translate business needs into effective tools and support strategies. This role serves as a liaison between technology teams and end users to promote readiness, adoption, and sustained use of new and enhanced solutions. 

The specialist will assess user needs, coordinate and deliver training, manage adoption communications, develop practical resources and tools, monitor adoption trends, and recommend improvements that help employees successfully incorporate new processes and technologies into their work.

Position Summary

Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools.

• Manage communications that translate business and system changes into clear, actionable information for users and support readiness, adoption, and ongoing use 

• Develop internal work procedures and initiate process improvements that address user pain points and improve the user experience and effectiveness of adoption and support processes.  

• Assist Management with the leadership of key department initiatives such as system development, user adoption training, and focused campaigns/initiatives, including rollout of new systems, features, and process changes. 

• Serve as a liaison between various departments and cross-functional teams, working with Product Owners, business subject matter experts, Change Management, training, and technical/product teams to align user needs, rollout activities, and ongoing support. 

• Influence decisions by providing recommendations for change that support company goals and cost effectiveness, using user feedback, adoption data, and support trends to identify improvement opportunities. 

• Conduct user adoption research and data analysis; gather and analyze user feedback, adoption data, and recurring support needs to identify barriers, recommend improvements, and compile reports for upper management. 

• Utilize system and personnel resources to address user adoption inquiries from internal business partners, provide ongoing user guidance, and coordinate resolution or escalation of issues with the appropriate business and technical teams. 

• Support the organization as a user adoption subject matter expert by providing information and direction through various delivery channels, helping users understand system capabilities, process changes, and available support resources. 

• Develop and manage adoption training to enhance knowledge and job skills, including user guidance, job aids, communications, and other enablement materials that support rollout and sustained use. 

• Participate on cross-functional user adoption teams to coordinate readiness, gather post-rollout feedback, and support continuous improvement of adoption and user support practices. 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range ($120,000 - $125,000), the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
 
A reasonable salary range in the Bay Area is:

Minimum: $102,00

Mid-Point: $127,000

Maximum: $152,000

OR

A reasonable salary range in California (outside of the Bay Area) is:

Minimum: $97,00

Mid-Point: $121,000

Maximum: $144,000

Job Responsibilities 

• • Advanced knowledge of department and/or line of business function and responsibilities
  • Advanced knowledge of internal business partner functions and tools and resources used to perform job duties
  • Develops new approaches, processes and tools by modifying existing solutions
  • May serve as a team lead teams to develop new products or improve processes
  • Manages a complex project or initiative that may combine elements of multiple stakeholder groups and may work at the manager level. Presents findings and recommendations to function management
  • Solves moderate to complex problems and takes a new perspective on existing solutions.
  • Works independently with limited guidance.
  • May be responsible for managing budget expenditures

Background Qualifications

Minimum

• • Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience
  • 5 years of related experience or equivalent

Desired 

• • MBA or equivalent graduate degree
  • Qualitative and quantitative analytical skills
  • Adaptable to changing environments and ability to learn new concepts quickly
  • Organizational skills; ability to multitask
  • Verbal and written communication
  • Full understanding of MS office
  • Public speaking and presentation abilities
  • Ability to manage multiple projects with demanding time constraints
  • Able to present research findings and make recommendations to stakeholders
  • Ability to create compelling business cases