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Senior IT Network Operations Analyst

Fairfield, CA, US, 94533

Requisition ID # 30901 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : Fairfield

Department Overview

Information Technology is a unified organization comprised of various departments which collaborate effectively in order to deliver and support high quality technology solutions.


ENOC Change Management desk processes change requests for the Telecom and Network for timely and safe implementation, provide status and manage the business until approval, and communicate with the implementers on status and eventual release approval.


Position Summary

We are seeking an IT Change Management Analyst with experience in performing outage coordination through the processing of Requests for Change (CRQ’s) or Clearances. The job analyzes submitted CRQs for required content, risk and impact for additions, removals, changes and scheduled maintenance to the IT Infrastructure. The IT Infrastructure consists of hardware elements and configuration of Voice, Microwave, Fiber (DWDM and SONET), Mux, Network, Common Facilities, Tele-Protection, SCADA and Computing Systems.


Job Responsibilities


  • Perform Change Management functions such as coordinating and managing IT changes for TNS/Telecom Operations, Maintenance, and Installation environment.
  • Perform close communications with business partners and clients in obtaining approvals and dispatching notifications. Continuous communications with Service Desk, and ENOC (Incident, Problem, Release), and Configuration Management, is a vital responsibility of this position.
  • Prepare or update reports and Metrics - highlights, significant events, Change Management metrics, Key Performance Indicators (KPI), performance statistics, and other analytical reports for leadership and team review.
  • Monitors the Clearance Desk Queues and processes, identifying opportunities for improvement.
  • Analyses Request for Change (RFCs) to determine any trends or apparent problems that occur; seeks rectification with all relevant parties.
  • Helps direct and train administrative personnel,
  • Ensures that all safety and PG&E mandated training requirements are completed on time. Fosters and supports a safety culture. Lives PG&E Safety pledge 100% of the time.
  • Supports a safe working environment by completing all safety and mandated training requirements.






  • Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus or equivalent job experience.
  • Minimum of 5 years’ experience in telecommunication, internet, and network operation center environments



  • ITIL foundation or greater certification
  • Understanding the underlying theories, principles, and practices of IT Service Management, particularly ITIL, from a leader and technical perspective.
  • Ability to bring temporary, organizationally-matrixed teams together to deliver a product.
  • Familiarity with PGE Business Unit’s and processes such as Electric Transmission, Electric Distribution, Gas Operations, and Power Generation
  • Familiarity with IT Infrastructure Voice, Microwave, Fiber (DWDM and SONET), Mux, Network,
  • Common Facilities, Tele-Protection, SCADA and Computing Systems.
  • Excellent teamwork and collaboration skills.
  • Excellent oral and written communication skills, as well as ability to present and explain technical information that establishes rapport, persuades others and gains understanding.
  • Strong teamwork and interpersonal skills at all management levels.
  • Experience with the Microsoft Office suite tools – Outlook, Word, Excel, and SharePoint.
  • Familiarity with PGE tools for managing change – Telenium, Telecom Circuit Database, Ring maps and Remedy

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Nearest Major Market: Sacramento
Nearest Secondary Market: Fairfield