Senior IT Network Operations Analyst

Requisition ID # 30901 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : Fairfield

Department Overview

Information Technology is a unified organization comprised of various departments which collaborate effectively in order to deliver and support high quality technology solutions.

ENOC Change Management desk processes change requests for the Telecom and Network for timely and safe implementation, provide status and manage the business until approval, and communicate with the implementers on status and eventual release approval.

Position Summary

We are seeking an IT Change Management Analyst with experience in performing outage coordination through the processing of Requests for Change (CRQ’s) or Clearances. The job analyzes submitted CRQs for required content, risk and impact for additions, removals, changes and scheduled maintenance to the IT Infrastructure. The IT Infrastructure consists of hardware elements and configuration of Voice, Microwave, Fiber (DWDM and SONET), Mux, Network, Common Facilities, Tele-Protection, SCADA and Computing Systems.

Job Responsibilities

• Perform Change Management functions such as coordinating and managing IT changes for TNS/Telecom Operations, Maintenance, and Installation environment.
• Perform close communications with business partners and clients in obtaining approvals and dispatching notifications. Continuous communications with Service Desk, and ENOC (Incident, Problem, Release), and Configuration Management, is a vital responsibility of this position.
• Prepare or update reports and Metrics - highlights, significant events, Change Management metrics, Key Performance Indicators (KPI), performance statistics, and other analytical reports for leadership and team review.
• Monitors the Clearance Desk Queues and processes, identifying opportunities for improvement.
• Analyses Request for Change (RFCs) to determine any trends or apparent problems that occur; seeks rectification with all relevant parties.
• Helps direct and train administrative personnel,
• Ensures that all safety and PG&E mandated training requirements are completed on time. Fosters and supports a safety culture. Lives PG&E Safety pledge 100% of the time.
• Supports a safe working environment by completing all safety and mandated training requirements.

Qualifications

Minimum:

• Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus or equivalent job experience.
• Minimum of 5 years’ experience in telecommunication, internet, and network operation center environments

Desired:

• ITIL foundation or greater certification
• Understanding the underlying theories, principles, and practices of IT Service Management, particularly ITIL, from a leader and technical perspective.
• Ability to bring temporary, organizationally-matrixed teams together to deliver a product.
• Familiarity with PGE Business Unit’s and processes such as Electric Transmission, Electric Distribution, Gas Operations, and Power Generation
• Familiarity with IT Infrastructure Voice, Microwave, Fiber (DWDM and SONET), Mux, Network,
• Common Facilities, Tele-Protection, SCADA and Computing Systems.
• Excellent teamwork and collaboration skills.
• Excellent oral and written communication skills, as well as ability to present and explain technical information that establishes rapport, persuades others and gains understanding.
• Strong teamwork and interpersonal skills at all management levels.
• Experience with the Microsoft Office suite tools – Outlook, Word, Excel, and SharePoint.
• Familiarity with PGE tools for managing change – Telenium, Telecom Circuit Database, Ring maps and Remedy