IT Solutions Engineer

Requisition ID # 31195 

Job Category : Engineering / Science 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : Concord

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Cybersecurity IT Solutions Engineer, Career is a highly organized, thorough, security-minded problem solver focused on the protection of PG&E information system assets against compromise and cyber-attacks. The successful candidate is responsible for planning, implementing, deploying, and maintenance of security solutions to ensure the stability and security of PG&E infrastructure for both on premise data centers and cloud deployments. They will have extensive knowledge and broad functional experience with IDS/IPS, WAF, ADC, firewall, VPN across a wide range of complex architectures, platforms and mediums. This position will help in the secure deployment of network systems and help in the administration of same in a mission-critical, 24/7 environment.

The successful candidate must be able to implement high-level designs, provide constructive feedback and input to architects and update operations documentation for any new configurations or procedures resulting from changes to production environments. They must also document all work for metrics and billing reporting using a designated change management or request system. 

Job Responsibilities

• Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures and maintenance plans, and provide status reports as required.
• Install, configure, and maintain network security hardware, software, devices and appliances in support of PG&E on premise data centers and cloud deployments.
• Participate in data calls and other operational and maintenance tasks.
• Assist with technical issues, project management, design, analysis, and implementation of network security solutions as needed.
• Develop and execute mitigation plans for technical issues.
• Prepare periodic maintenance plans and comply with change management procedures.
• Maintain detailed knowledge of company network and technology standards.
• Work closely with other IT groups to ensure systems are maintained in an efficient manner, and communicate all issues, changes, outages, and maintenance in accordance with processes, procedures, and policies.
• Responsible for technical support and administration of critical infrastructure network components (e.g., firewalls, wireless controllers, VPN, etc).

Qualifications

Minimum:

• Bachelors Degree in Computer Information Systems or job-related discipline or equivalent experience
• 2  years of IT engineering design and/or technical implementation, network, or IT operations experience
• Experience in leading data and modeling initiatives, complex and impactful
• Experience in multi-platform enterprise security, including SCADA-Supervisory Control and Data Aquisition and other complex technology

Desired:

• Experience with network mapping tool such as Skybox
• Experience with Palo Alto Firewalls in highly available and hybrid cloud environments
• Understanding of network security concepts, including segmentation and defense-in-depth strategies
• Experience with encryption protocols such as SSL or SSH
• Experience with firewall rule automation tools such as Tufin
• Understanding of network concepts from layer 2 through 7 including NAT/PAT and application identification (Palo Alto AppID)
• Experience in the Utility Industry and meeting audit requirements for NERC and WECC
• Experience with IDS/IPS
• Experience with Wireshark, OpNet, ANUE/IXIA
• Experience with Application Delivery Controllers
• Experience or knowledge of DNS or DHCP
• Demonstrated team player with strong and effective customer care skills
• Experience with monitoring or syslog collection/analysis tools
• Experience with VMWare NSX firewalls
• Experience with Cloud-based solutions
• Experience with web, middleware, or database servers
• Experience with automation using scripting languages (Python, Perl, PowerShell, or similar)
• Familiar with network monitoring tools such as NetMRI, Netflow, and provide metrics in this area
• Ability to troubleshoot and pinpoint network issues outside of firewalls
• Ability to work with Architects, Solutions Engineers, and Project Managers to meet aggressive project deadlines.