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Expert IT Network Specialist

Concord, CA, US, 94520

Requisition ID # 31196 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : Concord

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary

The F5 Network Specialist manages the day-to-day operations and assists in the architectural design of the company F5 infrastructure in order to maintain a secure, stable, and regulatory compliant network.  Duties include processing F5 VIP creation requests, managing and monitoring the various modules of F5 Big-IP (APM, ASM, LTM, GTM), building network DMZs and managing segmentation, working with clients to troubleshoot real or perceived F5 or network issues, managing and maintaining hardware and operating systems, capacity planning, creating procedures to meet regulatory requirements, collecting and providing evidence to auditors and regulators to prove compliance to policy and regulations and operating and maintaining various tools systems. Must be able to implement high-level designs, provide constructive feedback and input to architects and solutions engineers, and update operations documentation for any new configurations or procedures resulting from changes to production environments in a way that produces evidence of regulatory compliance.


Job Responsibilities


Network Management & Operational Support:

  • Performs the most complex operations, management, and maintenance support of network systems in order to enhance network operations and provides evidence that such work was done in a way that meets internal and external agency compliance.
  • Responsible for high profile technical support and administration of critical infrastructure network components (e.g., firewalls, etc).
  • Responsible for maintenance and support of F5 Big-IP including APM, ASM and LTM modules.
  • Is the recognized authority in a product inside and outside of PG&E
  • Provides expert level support in analyzing, diagnosing and resolving the most complex technical problems.
  • Develop methods of automation and optimization for the organization.
  • Work is of broad scope and highly complex and has significant impact to the operations
  • Is a technical leader who mentors and develops employees and internal training programs on the targeted systems
  • Meets the requirements as outlined in the Expert application process.
  • Work closely with operations leaders to ensure systems are efficient
  • Develops, recommends, and implements policies and procedures as needed.
  • Mentors and trains others on network management and operational support.
  • May customize and upgrade operating and related systems to meet ongoing user needs



  • Consult with Information System client groups on the development and updates of policies, standards, guidelines, configuration manuals, and process manuals.
  • Review procedures for compliance with established requirements.
  • Maintain awareness of laws and regulations affecting information technology throughout the industry. 
  • Work with stakeholders and Subject Matter Experts on the maintenance and/or development of documentation (include Standards, Configuration Manuals, Process Manuals, and exception requests) as a result of audit or compliance findings.
  • Provide technical, policy, and regulatory advice to technical architects.

Compliance and Process Improvement:

  • Assures and may oversee compliance with industry and company standards and regulations.
  • Continually look for opportunities to improve processes, reduce costs, increase efficiencies, etc.
  • Apply security procedures and evidence for all work.
  • May initiate process improvements.


  • Assist other specialists, analysts and technicians as appropriate in developing their own technical skills and industry regulatory knowledge through training, presentations and involvement in the process of maintaining and supporting these systems (installations, upgrades, troubleshooting, problem resolution, etc.).
  • Ensures compliance/training documentation are reviewed and maintained.  May establish compliance/training tracking systems for programs and serve on compliance/ training committees or forums.
  • Create and maintain training class curriculum, conduct internal classes and coordinate vendor training.


Knowledge, Skills, and Abilities:

  • Experience with F5 Big-IP, Access Policy Manager (APM), Application Security Module (ASM), and Local Traffic Manager (LTM) including tmsh, writing/reading/modifying configurations, route domains, and vCMP on Viprion
  • Understanding of basic network security concepts, including segmentation and defense-in-depth strategies
  • Understanding of network concepts from layer 2 through 7 including NAT/PAT and application identification (Cisco inspect/fixup or Palo Alto AppID)
  • Ability to perform work while maintaining integrity and stability of network and meet regulatory compliance guidelines
  • Ability to work with Architects, Solutions Engineers, and Project Managers to meet aggressive project deadlines.  Ability to work overtime when required.
  • Available for 24x7 on call rotation






  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • 6 years of IT operations experience
  • Experience in the Utility Industry and meeting audit requirements for NERC and WECC
  • Experience with F5 Big-IP, Access Policy Manager (APM), Application Security Module (ASM), and Local Traffic Manager (LTM) including tmsh, writing/reading/modifying configurations, route domains, and vCMP on Viprion




  • 10+ years’ experience of network operations experience
  • 10+ years’ Experience with F5 Big-IP, Access Policy Manager (APM), Application Security Module (ASM), and Local Traffic Manager (LTM) including tmsh, writing/reading/modifying configurations, route domains, and vCMP on Viprion
  • CISSP, CISM, CISA or other industry standard network or security certification
  • Experience with security/compliance monitoring tools and reporting
  • Experience with monitoring or data collection/analysis tools
  • Experience with Cloud-based solutions
  • Experience or knowledge of DNS or DHCP
  • Experience with web, middleware, or database servers

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland