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Expert Benefits Administration Analyst - San Francisco or Concord

Concord, CA, US, 94520

Requisition ID # 38268 

Job Category : Human Resources 

Job Level : Individual Contributor

Business Unit: Safety, Health, ECAP & DOT

Job Location : Concord; San Francisco

Department Overview

At PG&E health is viewed as an integrated and holistic approach to include physical, emotional and financial health of the team and their families. Proactive investment in employee health is a necessity for our company's long-term success.  PG&E understands that workforce productivity is directly linked to the health and wellness of our employees. The Integrated Disability Management team is working to create a culture of health at the workplace by educating and engaging employees to share accountability for their own health, safety, management of chronic conditions and adoption of healthier behaviors at work and at home.


Position Summary

This position will serve as an Expert Benefits Administration Analyst for leave of absences covered by PG&E.  This position will work closely with other Benefits Administration Analysts and will report directly to the Integrated Disability Management Supervisor.  You will be responsible for advocating for employees who are seriously ill or injured and need a leave of absence benefit coordination, in addition to managing the relationship with retirement, health & welfare, leave management and or LTD benefits vendors, monitor their performance, and ensure the highest level of service to PG&E employees, employee dependents and retirees and work to develop, implement and maintain operational controls and procedures in place in order to maintain the highest level of accuracy and quality of benefits participant and plan data that is passed between PG&E and benefits vendors



  • Vendor & Data Management: Manage the exchange of employee and plan data between PG&E and the vendor for purpose of benefits administration. Monitor vendor service levels, identify and implement operational changes that are required as a result of plan changes, or for improved customer or efficiency. Devise and conduct vendor audits for accuracy of information, service or payments they are providing. Meet with vendors to review their performance and suggest operational changes or to highlight strengths as well as deficiencies. Monitor actions taken by vendor to resolve deficiencies identified until resolved. Participate and/or manage request for proposals (RFPs) as required.
  • Inquiry and Issue Research & Resolution: Assist HR Service Center and plan participants in understanding benefits plans, policies, procedures and practices. Work directly with plan participants on answering their questions or resolving their issues. Perform research working with plan participants, vendors and IT department to identify and resolve problems related to benefits administration. Interpret plan language to help resolve an inquiry or issue. Seek to continuously improve plan documents, systems, operations, process, procedures, communications to improve on service and quality and reduce inquiries and issues.
  • Communications & Training: Use/share subject matter expertise in the development of plan documentation, newsletters, tools and training in support of benefits plans and programs. May develop communications pieces individually or review the work of others for technical or operational accuracy. May develop and maintain operational procedure or desk manuals that document benefits administration process and procedures.
  • Process Development, Implementation & Management: May create and review operations process and procedures related to inquiry and issue research and resolution, vendor payments, payments to plan participants, systems data exchanges, reporting and compliance. May implement new or revised operations, process and procedures as a result of a review or as a result of new regulatory requirements, audit results or compliance needs.
  • Research & Analysis: Perform research and analysis in support of business decision making, for audits, compliance or regulatory reporting needs, and, in response to surveys and information requests.
  • Payment Processing and Reconciliation: May process and reconcile vendor related payments
  • Manages most complex vendor relationships and deals with the Sr. VP or Director level account representatives to influence decisions.
  • Solves complex problems for non-routine and unique situations that require resolution outside of normal channels, or that requires work across functions with Managers or Directors.
  • Subject matter expert in developing or revising processes, procedures, tools, and communications as a result of plan changes or new regulatory or compliance requirements that have high impact or high visibility within PG&E.
  • Works independently with guidance on only the most complex issues.
  • 8+ years relevant work
  • Bachelor’s degree
  • CEBS, PHR, CA PHR, SPHR, HR certification
  • Advanced knowledge in technical/professional concepts of PG&E’s retirement, health and wellness, leave management and/or LTD plans.
  • Detailed knowledge of all operational and administrative processes including ability to document activities for training purposes.
  • Comfortable with relevant IRS, DOL, ERISA, ADA, ADAAA, FEHA, FLSA and other state and federal laws and regulations dealing with retirement and health, wellness, leave management, LTD plans.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland