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Cybersecurity IT Network Specialist

Concord, CA, US, 94520

Requisition ID # 55360 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : Auburn; Concord; Sacramento; San Francisco


Department Summary

The Cybersecurity team enables PG&E to achieve its mission by providing governance, oversight, and support of operational resiliency and asset safeguards in a relevant, timely and data-driven manner. The Cybersecurity team consists of security professionals in their chosen disciplines working together, to review the current cyber threat landscape and lend our expertise to help the company understand its security posture and act on the highest priority risks. The Cybersecurity team takes a proactive approach to security by focusing on the cyber risks PG&E faces. Our methodology and framework synthesize current legal, regulatory, and operating mandates with PG&E’s business goals and operations. By taking this information and focusing on the cyber risks unique to individual Lines of Business (LOB), Cybersecurity helps PG&E’s LOBs make informed decisions about where to invest their resources.  


Position Summary

The Cybersecurity IT Network Specialist manages the day-to-day operations of network firewalls in order to maintain a secure, stable, and regulatory compliant network.  Duties include processing firewall rule requests, building network DMZs and managing segmentation, working with clients to troubleshoot real or perceived firewall or network issues, managing and maintaining hardware and operating systems, capacity planning, creating procedures to meet regulatory requirements, collecting and providing evidence to auditors and regulators to prove compliance to policy and regulations. Must be able to implement designs, provide constructive feedback, and input to architects and solutions engineers, and update operation documentation for any new configurations or procedures resulting from changes to production environments in a way that produces evidence of regulatory compliance. The Cybersecurity IT Network Specialist must also document all work for metrics and billing reporting using a designated change management or request system.  Network Specialists also participate in audits from outside vendors and government regulators (NERC, WECC, etc.)






  • BA or BS degree in Computer Science, Engineering, Business or related discipline or equivalent experience or technical training
  • 3+ years of network or telecommunications operations experience
  • Experience with security/compliance monitoring tools and reporting
  • Experience with monitoring or data collection/analysis tools
  • Experience or knowledge of DNS or DHCP
  • Experience with web, middleware, or database servers


Knowledge, Skills, and Abilities:

  • Must have intermediate to advanced knowledge of OSI Model
  • Understanding of Layer 7 firewalls
  • Understanding of subnetting and general networking concepts
  • Knowledge of operating or network systems and maintenance support
  • Ability to perform preventative and remedial maintenance to operating system
  • Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications
  • Knowledge of system management and security/control procedures
  • Able to follow and update documented operations procedures
  • Excellent written and verbal communications skills
  • Able to work and communicate across multiple departments
  • Ability to work as part of a team


Job Responsibilities

Network Management & Operational Support:

  • Responsible for technical support and administration of critical infrastructure network components (e.g., firewalls, proxy servers, routers, etc).
  • Maintain and operate systems and services associated with PG&E’s telecommunications infrastructure.
  • Provides 3rd tier support in analyzing, diagnosing and resolving problems.
  • Work closely with other IT groups to ensure systems are maintained in an efficient manner, and communicate all issues, changes, outages, and maintenance in accordance with processes, procedures, and policies.
  • Participates in developing, recommending, and establishing policies and procedures as needed.



  • Provide on-site or remote project support.
  • Work closely with peers, supervisor, team members and others as needed to identify, plan, prioritize and implement project deliverables.
  • Perform testing and evaluations of new technologies in a lab environment



  • Evaluate and articulate market needs and opportunities for technology-based products and services.
  • Assist IT professionals and application stakeholders in product implementation and use.
  • Provide content-specific advice to technical architects.


Compliance and Process Improvement:

  • Assures compliance with industry and company standards.
  • Continually look for opportunities to improve processes, reduce costs, increase efficiencies, etc.
  • Apply security procedures for all work.
  • May initiate process improvements.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.