Share this Job

Business Systems Specialist, Senior - Concord

Concord, CA, US, 94518

Requisition ID # 51543 

Job Category : Engineering / Science; Information Technology; Maintenance / Construction / Operations 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : Concord

Position Summary:

The Business Systems Specialist (BSS) is viewed as an integral strategic partner/business liaison in technology decisions. We understand business content, procedures, processes, and systems for the corresponding business unit(s). The incumbent may partner with business-process owners and end users in Electric Operations to define system requirements, provide user and systems support, coordinate user acceptance testing of new tools, and to consult with the business on new technologies & features that may contribute to business-process efficiencies. Incumbents apply electric distribution operations knowledge to perform feasibility analysis, develop project scope, and provide recommendations on the alternative solutions, project strategy and deliverable prioritization. The incumbent will prepare and deliver business users’ system needs to Information Technology and represents user needs in the development of functional specifications. The incumbent may also analyze solution design and related work products and validate that they satisfy business requirements. Incumbents may also be assigned to teams responsible for standards and work procedures, QA/QC analysis and recommendations, human performance initiatives, work-procedure-error investigation, and storm and emergency response activities.



Minimum Qualifications: 

  • BS/BA or equivalent experience
  • Minimum of 6 years in the electric utility industry (i.e., Distribution Operators, IT Support, DCC Support, etc.)

Desired Qualifications:

  • Knowledge of control center and electric distribution operations
  • Advanced analysis and problem-solving skills
  • Demonstration of project-management experience and the ability to multi-task
  • Extensive participation in projects of high complexity
  • Participate on cross-functional teams
  • Experience in conducting live and remote training sessions
  • Advanced MS Office skills including MS Visio and MS Project
  • Organizational skills
  • Knowledge of PG&E's electric utility requirements and documents including standards, work procedures, tailboards, bulletins, and manuals Strong verbal and written communication skills with diverse work groups
  • Able to adapt to continuous change in an “continuous learning environment”
  • Ability to work autonomously and take ownership with minimal direction
  • Available to travel PG&E’s three distribution control centers
  • Available to represent the BAT team at EOC activations
  • Availability to represent the BAT team during planned/unplanned system outages.
  • Experience with authoring job aides and internal processes
  • Understands how to navigate competing priorities to meet business needs
  • Availability to work an on-call schedule



  • Provide consulting in business, systems, and user needs
  • Handle moderate-to-complex end-user system and operations issues that arise with supported systems and tools
  • Address most user inquiries independently; involve appropriate peers/partners as needed.
  • Understand the current, and future, business environment to anticipate, identify, and meet the business needs. 
  • Identify, propose. and influence solutions to moderate-to-complex business needs
  • Address concerns and questions, and provide timely and professional communications
  • Actively contribute to teams that define, review, and approve requirements for the business
  • Possess the knowledge required for our technology tools to author job aides/training material
  • Provides input/develops process change in support of technology functionality. Represents the end user needs
  • May be required to maintain and update assigned control documents within defined review cycle
  • Reviews technical documents prior to releasing to business partners
  • Contribute to business-case development
  • Participate in User Acceptance Tests (UAT), perform quality reviews of data, and document test results
  • Participate in project estimates

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland