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Business Process Analyst

Concord, CA, US, 94520

Requisition ID # 31036 

Job Category : Business Operations / Strategy 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : Concord

Department Overview 

The Business System & Analytics team, under Customer Operations, is focused on delivering an excellent customer experience for each of our internal and external customers. The team, consisting of Project Managers, Information Systems Analysts, Business Process Analysts, and Database Administrators, provide SmartMeter and MV90 application support, exception resolution and process automation.


Position Summary 


The Business Process Analyst position will work with a team in resolving SmartMeter data issues.  This includes conducting research, data analysis, resolving interface and data synchronization exceptions, identifying root causes, reporting monthly metrics and managing databases.  Participating in business process improvement, quality control and other initiatives.  Developing, managing and coordinating performance tools and participating in testing application upgrades and delivery of communications and training. 


Job Responsibilities 


  • Manage and support the data synchronization database and tool
  • CC&B Knowledge
  • Support project documentation via SharePoint
  • Oversee and resolve Gas & Electric SmartMeter data issues
  • Support current state process mapping and identify process improvements
  • Full understanding and support of the Aclara STAR Network Gas application, including upgrade testing
  • Support Meter Data Management System (MDMS) validation exceptions
  • Develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and recommendations to leaders.
  • Manages small size projects.
  • Performs analysis on large volumes of data, develop Access databases and customized reports.






Bachelor of Science of Business, Finance, Economics, Engineering or related discipline or equivalent work experience

2 years of related work experience




  • Broad knowledge of different analytical methods, approaches and tactics
  • Strong problem-solving skills to develop solutions
  • Qualitative and quantitative analytical skills
  • Strong presentation and communication skills to deliver findings and recommendations to various levels of management
  • Familiar with SmartMeter™ technology
  • Excellent organizational, prioritization and multi-tasking skills
  • Adaptable to changing business conditions and ambiguity
  • Proficiency in Microsoft Office, Visio or similar software
  • Proficiency in building Access Databases and running queries
  • Basic-level of process mapping experience, yellow belt certification preferred
  • Ability to effectively manage multiple assignments with demanding time constraints

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland