Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Utility Worker-Gas T&D (IBEW)- Oakland
Utility Worker-Gas T&D (IBEW)- Oakland Oakland, CA, US, 94601 Mar 22, 2019
Oakland, CA, US, 94601 Mar 22, 2019
Utility Gas Service Representative-IBEW (San Jose)
Utility Gas Service Representative-IBEW (San Jose) San Jose, CA, US, 95126 Mar 21, 2019
San Jose, CA, US, 95126 Mar 21, 2019
Transmission Cableman (IBEW) - Daly City
Transmission Cableman (IBEW) - Daly City Daly City, CA, US, 94014 Feb 25, 2019
Daly City, CA, US, 94014 Feb 25, 2019
Supervisor, Payroll Systems and Performance
Supervisor, Payroll Systems and Performance San Francisco, CA, US, 94105 Feb 25, 2019
San Francisco, CA, US, 94105 Feb 25, 2019
Supervisor, Cybersecurity
Supervisor, Cybersecurity Fairfield, CA, US, 94533 Mar 13, 2019
Fairfield, CA, US, 94533 Mar 13, 2019
Strategic Analyst Intern (Portfolio and Resource Forecasting)
Strategic Analyst Intern (Portfolio and Resource Forecasting) San Francisco, CA, US, 94105 Mar 21, 2019
San Francisco, CA, US, 94105 Mar 21, 2019
Sr. Workplan Technology Specialist
Sr. Workplan Technology Specialist Rocklin, CA, US, 95765 Mar 21, 2019
Rocklin, CA, US, 95765 Mar 21, 2019
Sr. Manager, Enterprise & Operational Ri
Sr. Manager, Enterprise & Operational Ri San Francisco, CA, US, 94105 Mar 9, 2019
San Francisco, CA, US, 94105 Mar 9, 2019
Sr. Director, Enterprise Architecture & Digital Innovation
Sr. Director, Enterprise Architecture & Digital Innovation San Francisco, CA, US, 94105 Mar 20, 2019
San Francisco, CA, US, 94105 Mar 20, 2019
SOX Compliance Intern
SOX Compliance Intern San Francisco, CA, US, 94105 Mar 19, 2019
San Francisco, CA, US, 94105 Mar 19, 2019
SOX Compliance Analyst, Senior
SOX Compliance Analyst, Senior San Francisco, CA, US, 94105 Mar 15, 2019
San Francisco, CA, US, 94105 Mar 15, 2019
Senior Threat Analyst
Senior Threat Analyst Concord, CA, US, 94518 Feb 24, 2019
Concord, CA, US, 94518 Feb 24, 2019
Senior Technical Training Instructor
Senior Technical Training Instructor Livermore, CA, US, 94550 Mar 6, 2019
Livermore, CA, US, 94550 Mar 6, 2019
Senior Technical Training Instructor
Senior Technical Training Instructor Livermore, CA, US, 94550 Mar 7, 2019
Livermore, CA, US, 94550 Mar 7, 2019
Senior Field Safety Specialist - North Valley Region
Senior Field Safety Specialist - North Valley Region San Ramon, CA, US, 94583 Mar 19, 2019
San Ramon, CA, US, 94583 Mar 19, 2019
Senior Cybersecurity IT Solutions Engineer
Senior Cybersecurity IT Solutions Engineer Concord, CA, US, 94520 Feb 24, 2019
Concord, CA, US, 94520 Feb 24, 2019
Senior Accounting Analyst - Corporate/Regulatory Accounting
Senior Accounting Analyst - Corporate/Regulatory Accounting San Francisco, CA, US, 94105 Mar 1, 2019
San Francisco, CA, US, 94105 Mar 1, 2019
Security Investigator
Security Investigator San Francisco, CA, US, 94105 Mar 20, 2019
San Francisco, CA, US, 94105 Mar 20, 2019
SAP IT Security Administrator
SAP IT Security Administrator San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Routine Field Clerk-IBEW (Bakersfield)
Routine Field Clerk-IBEW (Bakersfield) Bakersfield, CA, US, 93313 Mar 19, 2019
Bakersfield, CA, US, 93313 Mar 19, 2019
Realtime Asset Manager -- San Francisco, CA
Realtime Asset Manager -- San Francisco, CA San Francisco, CA, US, 94105 Mar 7, 2019
San Francisco, CA, US, 94105 Mar 7, 2019
ProjectWise Administrator, Expert
ProjectWise Administrator, Expert San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Power Generation Senior Consulting Project Engineer (ESC) - Mechanical Auburn, CA, US, 95602 Mar 7, 2019
Platforms Software Engineering Intern
Platforms Software Engineering Intern San Francisco, CA, US, 94105 Mar 18, 2019
San Francisco, CA, US, 94105 Mar 18, 2019
Penetration Tester, Expert
Penetration Tester, Expert Concord, CA, US, 94518 Feb 24, 2019
Concord, CA, US, 94518 Feb 24, 2019