Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Penetration Tester, Expert
Penetration Tester, Expert Concord, CA, US, 94518 Feb 24, 2019
Concord, CA, US, 94518 Feb 24, 2019
Senior Cybersecurity IT Solutions Engineer
Senior Cybersecurity IT Solutions Engineer Concord, CA, US, 94520 Feb 24, 2019
Concord, CA, US, 94520 Feb 24, 2019
Senior Threat Analyst
Senior Threat Analyst Concord, CA, US, 94518 Feb 24, 2019
Concord, CA, US, 94518 Feb 24, 2019
Supervisor, Payroll Systems and Performance
Supervisor, Payroll Systems and Performance San Francisco, CA, US, 94105 Feb 25, 2019
San Francisco, CA, US, 94105 Feb 25, 2019
Manager, Payroll
Manager, Payroll San Francisco, CA, US, 94105 Feb 25, 2019
San Francisco, CA, US, 94105 Feb 25, 2019
Transmission Cableman (IBEW) - Daly City
Transmission Cableman (IBEW) - Daly City Daly City, CA, US, 94014 Feb 25, 2019
Daly City, CA, US, 94014 Feb 25, 2019
Electric Distribution Supervisor- Cupertino
Electric Distribution Supervisor- Cupertino Cupertino, CA, US, 95014 Feb 27, 2019
Cupertino, CA, US, 95014 Feb 27, 2019
Electric Contract Performance Manager, Senior - Clovis
Electric Contract Performance Manager, Senior - Clovis San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Electric Contract Performance Manager, Expert - Clovis
Electric Contract Performance Manager, Expert - Clovis San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Senior Accounting Analyst - Corporate/Regulatory Accounting
Senior Accounting Analyst - Corporate/Regulatory Accounting San Francisco, CA, US, 94105 Mar 1, 2019
San Francisco, CA, US, 94105 Mar 1, 2019
Electric Contract Performance Manager, Senior - Rocklin
Electric Contract Performance Manager, Senior - Rocklin San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Electric Contract Performance Manager, Senior - San Ramon
Electric Contract Performance Manager, Senior - San Ramon San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Electric Compliance Specialist, Expert - Rocklin
Electric Compliance Specialist, Expert - Rocklin Rocklin, CA, US, 95765 Mar 5, 2019
Rocklin, CA, US, 95765 Mar 5, 2019
Manager, Accounting
Manager, Accounting San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019
Expert IT Solutions Engineer - Vulnerability Management
Expert IT Solutions Engineer - Vulnerability Management Concord, CA, US, 94520 Mar 6, 2019
Concord, CA, US, 94520 Mar 6, 2019
Accounting Analyst, Expert
Accounting Analyst, Expert San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019
Senior Technical Training Instructor
Senior Technical Training Instructor Livermore, CA, US, 94550 Mar 6, 2019
Livermore, CA, US, 94550 Mar 6, 2019
Accounting Analyst, Senior
Accounting Analyst, Senior San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019
Accounting Analyst, Senior
Accounting Analyst, Senior San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019
Senior Technical Training Instructor
Senior Technical Training Instructor Livermore, CA, US, 94550 Mar 7, 2019
Livermore, CA, US, 94550 Mar 7, 2019
Realtime Asset Manager -- San Francisco, CA
Realtime Asset Manager -- San Francisco, CA San Francisco, CA, US, 94105 Mar 7, 2019
San Francisco, CA, US, 94105 Mar 7, 2019
Power Generation Senior Consulting Project Engineer (ESC) - Mechanical Auburn, CA, US, 95602 Mar 7, 2019
Instructional Designer, Senior
Instructional Designer, Senior San Ramon, CA, US, 94583 Mar 8, 2019
San Ramon, CA, US, 94583 Mar 8, 2019
Customer Care Information System Analyst- San Francisco, CA
Customer Care Information System Analyst- San Francisco, CA San Francisco, CA, US, 94105 Mar 8, 2019
San Francisco, CA, US, 94105 Mar 8, 2019
Electric Contract Performance Manager, Expert - San Ramon
Electric Contract Performance Manager, Expert - San Ramon San Ramon, CA, US, 94583 Mar 8, 2019
San Ramon, CA, US, 94583 Mar 8, 2019