Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

Save Category as RSS Feed
Search results for "". Page 1 of 1, Results 1 to 11
Title Location Date Sort ascending
Reset
Electrical, Instrument and Controls Gas Technician- GC- (Various Locations) Stockton, CA, US, 95215 Dec 22, 2018
Transmission Cableman (IBEW) - Daly City
Transmission Cableman (IBEW) - Daly City Daly City, CA, US, 94014 Dec 29, 2018
Daly City, CA, US, 94014 Dec 29, 2018
Lead Driver
Lead Driver Fremont, CA, US, 94538 Jan 10, 2019
Fremont, CA, US, 94538 Jan 10, 2019
Gas Service Representative-IBEW (San Carlos)
Gas Service Representative-IBEW (San Carlos) San Carlos, CA, US, 94070 Jan 11, 2019
San Carlos, CA, US, 94070 Jan 11, 2019
Gas Service Representative-IBEW (Daly City)
Gas Service Representative-IBEW (Daly City) Daly City, CA, US, 94015 Jan 11, 2019
Daly City, CA, US, 94015 Jan 11, 2019
Building Technician- San Francisco
Building Technician- San Francisco San Francisco, CA, US, 94105 Jan 14, 2019
San Francisco, CA, US, 94105 Jan 14, 2019
Utility Worker - GC (IBEW) Sacramento
Utility Worker - GC (IBEW) Sacramento Sacramento, CA, US, 95838 Jan 15, 2019
Sacramento, CA, US, 95838 Jan 15, 2019
Environmental Field Specialist-Fresno
Environmental Field Specialist-Fresno Fresno, CA, US, 93710 Jan 15, 2019
Fresno, CA, US, 93710 Jan 15, 2019
Welder - GC - Gas (IBEW)
Welder - GC - Gas (IBEW) Sacramento, CA, US, 95828 Jan 16, 2019
Sacramento, CA, US, 95828 Jan 16, 2019
Journeyman Lineman (IBEW) Line of Progression (Various Locations!!) Stockton, CA, US, 95204 Jan 17, 2019
Gas Service Representative-IBEW (San Francisco)
Gas Service Representative-IBEW (San Francisco) San Francisco, CA, US, 94110 Jan 17, 2019
San Francisco, CA, US, 94110 Jan 17, 2019